ATTN: Do not respond to any phone calls regarding blocked Debit Cards if it comes from any number other than 877-253-9864. If you receive a call from our fraud department the number you would see on your caller ID is 877-253-9864. They would leave you a message to call them back at 1-800-262-2024 and leave you with a specific case number being 10 digits long. They will never ask for you debit card number. Any other phone calls regarding Debit Cards being blocked should be ignored as they are scams.
New ATM located at 213 Long St. New Johnsonville Branch with 24 hour access!
We do not send out Text or Email messages regarding Debit or Credit cards being blocked. If you receive a message do not respond or click on any links. This is a scam to retrieve your information. The Credit Union will never contact you via Text or Email to verify your information.
If the Fraud Department calls you, this means that possible fraud has been attempted on your debit card. The Fraud Department will call you from 877-253-8964 to verify the transaction. It is important for you to call the Fraud Department back at 800-262-2024 – Option 1. If you do not call back, your card may be blocked.
To report a lost or stolen debit card after regular hours call: 1-800-472-3272
To maximize the efficiency of the Fraud Protection program, please update and/or verify your cell phone number with the credit union. Please call the credit union at 731-584-7238 or 1-800-338-4609.